Returns and Refunds Policy
Last updated: August 27, 2026
This Returns and Refunds Policy explains the conditions that apply to treatments and services provided by Clinique Thérapie Laser, as well as to eligible products purchased from our clinics.
Please review this policy carefully before purchasing a treatment, service or product.
1. Treatment and Service Fees
The effectiveness and results of laser therapy may vary from one person to another. Individual results can depend on several factors, including personal circumstances, habits, commitment and motivation.
For this reason, Clinique Thérapie Laser does not guarantee specific treatment results or outcomes.
Once a treatment or service has been provided, the treatment or service fee is non-refundable, subject to any rights or remedies that may apply under applicable consumer protection laws.
The absence of a particular result does not, by itself, entitle a client to a refund for a treatment or service that has already been provided.
2. Complimentary Follow-Up and Booster Sessions
Certain treatment programs may include complimentary follow-up or booster sessions offered by Clinique Thérapie Laser to provide additional support to clients following their initial treatment.
These sessions are provided at no additional charge and are not a separately purchased component of the treatment fee.
Complimentary follow-up and booster sessions:
- Have no monetary or cash value
- Are not refundable or exchangeable for cash or credit
- Cannot be transferred to another person
- Are offered according to the conditions of the applicable treatment program
- Do not constitute a guarantee of a particular treatment result
The availability, frequency and conditions of complimentary follow-up or booster sessions may vary depending on the treatment program.
3. Natural Products and Supplements
Clinique Thérapie Laser accepts returns of eligible natural products and supplements within 10 days of purchase, subject to the conditions below.
To be eligible for a return:
- The product must be unused and unopened.
- The product must be in its original packaging.
- The packaging and any safety seal must be intact.
- The product must be in the same condition in which it was purchased.
- A valid receipt or other proof of purchase is required.
- The return must be requested within 10 days of the original purchase date.
Products that have been opened, used, damaged after purchase or returned without their original packaging may not be eligible for a return or refund, subject to applicable law.
4. Non-Returnable Products
For health, hygiene and safety reasons, opened or used natural products and supplements cannot generally be returned or exchanged.
Products that have been altered, partially consumed or damaged after purchase are also not eligible for return.
This does not limit any rights you may have under applicable law regarding a defective product or a product that does not conform to applicable legal requirements.
5. Proof of Purchase
A receipt or other acceptable proof of purchase is required to process a product return or refund request.
This allows us to verify the purchase date, product and amount paid.
6. Approved Product Refunds
If a product return is approved, the applicable refund will normally be issued using the original method of payment, where possible.
The time required for a refund to appear on your account may vary depending on the payment method, payment processor, card issuer or financial institution.
7. Defective or Incorrect Products
If you believe that a product purchased from Clinique Thérapie Laser is defective, was damaged at the time of purchase, or that you received an incorrect product, please contact us as soon as possible.
We will review the situation and determine the appropriate solution in accordance with applicable law.
8. Credit and Debit Card Refunds
Clinique Thérapie Laser uses Moneris as a third-party payment processor for certain credit-card and debit-card transactions.
When an eligible refund is approved and processed to a credit or debit card, the time required for the refund to appear on your account may depend on Moneris, your card issuer or your financial institution.
For information about how personal and payment information is handled, please consult our Privacy Policy.
9. Changes to This Returns and Refunds Policy
We may update this Returns and Refunds Policy from time to time to reflect changes to our practices, services, products or applicable legal requirements.
The most current version will be published on this page and will indicate the date of the latest update.
We encourage you to review this policy periodically.
10. Questions About Returns or Refunds
If you have questions about a treatment fee, complimentary follow-up or booster session, product return or refund, please contact Clinique Thérapie Laser.
Clinique Thérapie Laser
Montréal – Brossard – Laval
Email: info@therapielaser.ca