Privacy Policy

Last updated: August 27, 2026

This Privacy Policy explains how Clinique Thérapie Laser (“Clinique Thérapie Laser,” “we,” “us,” or “our”) collects, uses, discloses, stores and protects personal information.

We are committed to protecting the privacy and confidentiality of the personal information entrusted to us when you visit our website, contact one of our clinics, communicate with us by telephone or email, book an appointment, make a payment, or receive our services.

We handle personal information in accordance with applicable privacy legislation, including Quebec’s Act respecting the protection of personal information in the private sector, as amended by Law 25.

1. Personal Information We May Collect

Depending on how you interact with Clinique Thérapie Laser, we may collect personal information such as:

  • Your name
  • Telephone number
  • Email address
  • Appointment and scheduling information
  • Information you voluntarily provide when contacting us
  • Information relevant to the service you are requesting
  • Payment and transaction information
  • Communications with our clinic
  • Telephone call recordings, transcripts and summaries
  • Information submitted through our website forms
  • Technical information associated with your use of our website, such as IP address, browser type, device information and cookies

We collect personal information that is reasonably necessary to provide our services, communicate with clients and operate our business.

2. How We Use Personal Information

We may use your personal information to:

  • Respond to inquiries and requests
  • Schedule, confirm, modify and manage appointments
  • Provide our services
  • Communicate with you about appointments and services
  • Process payments and maintain transaction records
  • Provide customer service
  • Improve our services and communications
  • Evaluate service quality and train our staff
  • Operate and improve our telephone and AI-assisted communication systems
  • Maintain appropriate administrative and business records
  • Protect against fraud, misuse and security incidents
  • Meet legal, regulatory, tax and accounting obligations

Clinique Thérapie Laser does not sell or rent clients’ personal information.

3. AI Receptionist and Call Recording – Clara

Clinique Thérapie Laser uses Clara, an AI-powered receptionist service provided by 44pixels Limited, to assist with answering telephone calls, responding to inquiries, collecting information from callers and managing appointment-related communications.

Calls handled through Clara may be recorded, transcribed, summarized and processed using artificial intelligence technologies.

Information processed during a telephone call may include:

  • Your name
  • Your telephone number
  • Appointment information
  • Questions or requests
  • Information you voluntarily provide during the conversation
  • Call audio and recordings
  • Call transcripts and summaries

We may use this information to respond to your request, manage appointments, provide customer service, review communications, maintain appropriate records, ensure quality of service, train our staff and improve our reception and telephone services.

How Clara Processes Information

Clara uses third-party technology providers to deliver certain AI, voice, transcription, telecommunications, hosting, storage and related services.

As a result, information associated with calls may be transmitted to or processed by Clara and its authorized service providers as necessary to provide the AI receptionist service.

Information may also be processed or stored outside Quebec or Canada, depending on the infrastructure and service providers used by Clara.

Where required by applicable law, callers will be informed that a call may be recorded or processed.

We encourage callers to avoid providing unnecessary sensitive personal information during telephone conversations.

Clara maintains its own privacy policy describing its data-processing practices, security measures and service providers. Because these practices may change from time to time, we encourage you to consult Clara’s current Privacy Policy directly.

Clara Privacy Policy

4. Payment Processing – Moneris

Clinique Thérapie Laser uses Moneris Solutions Corporation (“Moneris”) as a third-party payment processing provider for certain credit-card and debit-card transactions.

When you make a payment using a credit or debit card, the payment information necessary to complete the transaction may be transmitted to and processed by Moneris and its authorized service providers.

Where complete payment-card information is processed directly through Moneris, Clinique Thérapie Laser does not retain complete payment-card details in its own systems.

Moneris maintains its own privacy, security and data-handling practices. Personal and payment information processed by Moneris is subject to Moneris’s applicable privacy practices, security safeguards and legal obligations.

Information processed by Moneris or its service providers may, where applicable, be stored, accessed or processed outside Quebec or Canada. It may therefore be subject to the laws of the jurisdiction in which it is processed.

For current information about how Moneris collects, uses, discloses, stores and protects personal information, please consult the Moneris Privacy Statement.

Moneris Privacy Statement

5. Third-Party Service Providers

We use third-party service providers to help operate our business and provide services to our clients.

These providers may include companies that provide:

  • Payment processing
  • AI-assisted telephone reception
  • Telephone and communication services
  • Appointment scheduling
  • Website hosting and maintenance
  • Email and electronic communications
  • Data storage and backup
  • IT and cybersecurity services
  • Accounting and professional services

These providers may receive or process personal information to the extent reasonably necessary to provide their services to us.

Some providers or their technology infrastructure may be located outside Quebec or Canada.

Where required by applicable law, we take reasonable steps to assess the privacy implications associated with such processing and implement appropriate contractual or other safeguards.

Third-party providers may also maintain their own privacy policies governing their processing of personal information.

We collect, use and disclose personal information with consent where consent is required by applicable law.

Consent may be express or, where permitted by law, implied based on the circumstances and nature of the interaction.

You may withdraw your consent to certain uses of your personal information, subject to applicable legal or contractual restrictions and reasonable notice.

However, withdrawing consent may affect our ability to provide a service when the information is necessary to provide that service.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage and improve the user experience.

We may also use these technologies, where applicable, to measure the effectiveness of our communications or advertising.

Some cookies and technologies may be provided by third-party services.

Where required by applicable law, we obtain appropriate consent before using non-essential cookies or similar technologies.

You may also control certain cookies through your browser settings.

8. Protection and Security of Personal Information

Clinique Thérapie Laser uses reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss or destruction.

These safeguards may include access controls, password protection, secure technology systems, appropriate staff practices and the use of reputable service providers.

However, no electronic transmission, computer system or method of electronic storage can be guaranteed to be completely secure.

Although we take reasonable measures to protect personal information under our control, absolute security cannot be guaranteed.

9. Privacy Incidents and Data Breaches

If a confidentiality or privacy incident involving personal information under our responsibility occurs, we will assess and manage the incident in accordance with applicable privacy legislation.

Where required by law, we will notify affected individuals and the appropriate privacy authority. We will also take reasonable measures to reduce the risk of harm and help prevent similar incidents.

Third-party providers, including payment processors, telecommunications providers, cloud providers and technology providers, maintain their own security systems and incident-response procedures.

These providers are responsible for complying with the privacy and security obligations applicable to their own operations.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to comply with applicable legal, accounting, administrative and regulatory requirements.

When personal information is no longer required, we take reasonable measures to securely destroy it or anonymize it where permitted by law.

Call recordings, transcripts and summaries are retained only for as long as reasonably necessary for the purposes for which they were collected, subject to applicable legal requirements and operational needs.

11. Your Privacy Rights

Subject to applicable privacy law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete personal information
  • Withdraw consent where applicable
  • Request information about how your personal information is used or disclosed
  • Ask questions about the processing of your personal information
  • Exercise other privacy rights available under applicable legislation

We may need to verify your identity before processing a privacy request.

To exercise your rights, please contact our Privacy Officer using the information provided below.

Our website may contain links to websites operated by third parties, including our service providers.

Third-party websites operate independently from Clinique Thérapie Laser and may maintain their own terms, privacy policies and security practices.

We encourage you to review the applicable privacy policy before providing personal information through a third-party website or service.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, service providers or legal requirements.

The most current version will be posted on this page and will show the date of the latest update.

We encourage you to review this Privacy Policy periodically.

14. Contact Our Privacy Officer

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us.

Clinique Thérapie Laser
Montréal – Brossard – Laval

Privacy Officer: Clinique Thérapie Laser
Email: info@therapielaser.ca
Telephone: 450-443-0300